Q4 is here. As we head into the final quarter of the year, there’s a lot of hype out there from various coaches, consultants, gurus, trainers and writers. They’re pushing their services to business owners to help us finish the year on a strong note and go into 2020 as a force to be reckoned with.
Do you feel tired, overwhelmed and slightly burned out? With Q4 upon us, we are in the home stretch, and we need to get our mojo back to finish strong. Do you want to crawl across the finish line, or do you want to be a winner in this race? Let’s do a little review and revamping so we go into the final quarter with the attitude of champions. Read more
Last week, my daughter and I flew to Vermont to visit my Mom who is experiencing the effects of several mini strokes. She has lost much of her ability to communicate, and her vision is impaired. We ache for her and feel helpless to do much to change her circumstances. At least she is well cared for by the staff at the Senior Community where she lives.
At a recent networking meeting as the members introduced themselves, an Allstate Insurance agency owner commented that a real estate closing depends on 3 people for it to happen: the mortgage lender, the title person and the insurance agent. Sebastian’s mantra in his insurance office is: “Don’t be the guy!” Meaning, no one in his office will be responsible for a closing not happening.
In “The 10X Rule,” Grant Cardone states that customer acquisition — not customer satisfaction — should be the priority goal for businesses.
Today is National Customer Appreciation Day. With that in mind, one thing I’ve noticed recently is that retailers and service providers are routinely demanding feedback on their service.
By The Numbers