Lorraine Lane No Comments

Learn to Say “NO” With Confidence

Learning to say, “no” is a powerful skill for achieving personal and business success. The struggle with setting boundaries is real. When you don’t know how to set boundaries, you will often find yourself overwhelmed and stressed. Those obligations that you agreed to take on, often find that the “yes” is really “no” and you battle the drain of energy and time.

Let’s take a look at the art of saying, “no” gracefully and pleasantly.

Why “NO” Matters

When you say, “no”, you set clear boundaries and limitations. You are paying attention to balance and are preventing burnout from over commitment and safeguarding both your mental and physical health.

NO is creating space for what truly matters to you.

Your Time and Energy

When you say, “yes”, you are gifting your time and energy to the request. This is time and energy that you won’t have available for activities that align with your goals and aspirations.

NO avoids unnecessary commitments and allows you to to spend your time effectively.

Strategies for Saying, “NO”

Clarify:

What are your priorities? If you don’t know, then requests will always prompt a “yes”! if the opportunity  is a contribution to your personal and professional growth, then the positive answer is appropriate. If not, then knowing how to decline is essential.

Empathic Communication:

When saying, “no”, it’s important to communicate understanding and compassion. Express gratitude for the opportunity and give your decision in a clear, concise and respectful way. You might consider suggesting others who might be better suited for the activity.

Assertiveness:

This is the most difficult part of the Science of “no”. Speak your “no” with confidence and speak with a firm voice. Avoid apologies or over-explaining your decision as this behavior invites coaxing you to change your response to “yes”. Remember, you have the right to decline requests.

Offer A Compromise:

Should you sincerely want to help but can’t fully commit, offer a negotiation of an alternative time or less involvement that might work.

Experience:

Like all skills, the more you practice, the better you get. Reflect on the outcomes of your decisions. Have you respected your boundaries? Adjust accordingly. Learning to say “no” is powerful. It allows you to prioritize self-care and enables you to invest your time and energy in your own interests and goals.

“When you say, “yes” to others, make sure you are not saying, “no” to yourself.”

Paulo Coelho

 

Join me for Coffee with the Coach  – a series of free, virtual mini-seminars on the topic of Effective Communication.  Can you think of any aspect of your business that doesn’t require communication?

Register here:  https://my.lanebc.com/coffee-with-the-coach

 

Lorraine Lane No Comments

How to Avoid Business Communication Blunders

Your business journey has ups and downs. As you navigate this business excursion, one power that you must have is Communication. It’s the secret sauce that makes or breaks a business.

Here are some common communication mistakes that business owners make. They are easily preventable.

The Jargon Jungle:

Image that you are in a meeting and the speaker is dropping acronyms left and right. As you look around, you see puzzled faces around the conference table. Oh no! The speaker is drowning the audience in a sea of industry jargon. The overuse of such jargon serves to alienate your audience rather than engage them.

Promise yourself to use simple language. If you must use an acronym, tell people what it stands for.

The Mic Monopolizer:

Loving the sound of your own voice, eh? Communication is a two-way street, and dominating the conversation will not endear you to your listeners. Listen actively. Encourage others to speak, share ideas, and voice concerns. Set the stage for lively dialogue and watch the magic of Effective Communication happen.

The Silent Star:

Do you ghost your customers and colleagues? Ghosting refers to the vanishing act that some business owners employ. They don’t respond to emails or text messages, skip meetings, are unreachable, and appear to vanish into thin air. This sends a dreadful message. Timely responses are key. Be responsive. It’s important.

The Word Salad:

Have you ever received an email or memo that was so convoluted and filled with excessive verbiage and ambiguous clauses that you were confused and frustrated? The answer here is: keep it simple, clear, and concise. Make the point. There’s no need to drown the reader in a linguistic shower.

The Non-Verbals:

Words are important, but non-verbal cues are even more critical for effective Communication. Body language, facial expressions, gestures, and tone of voice speak volumes. It’s true that actions speak louder than words!

Communication is the heart ❤️and soul of your business. Avoid these common mistakes to develop your communication skills. Make every conversation count.

Join me for Coffee with the Coach ~ a series of free, virtual mini-seminars on the topic of Effective Communication. Can you think of anything in your business that doesn’t require Communication?

Register here: https://my.lanebc.com/coffee-with-the-coach

Jim No Comments

5 Ways A Vision Board Helps You Realize Your Dreams

photo of an eye looking at 2021. Do you set goals for yourself or your business? If not, how do you know you’re making progress? When was the last time you allowed yourself to daydream about the type of life you want? And then there’s that ever-popular question: What is your WHY? Creating a Vision Board has become popular in recent years. Especially as the New Year approaches and people think about the past year and the New Year’s resolutions they mean to keep.

A Vision Board (or Vision Map) is simply a tool that helps you visualize your dreams and goals.

How so, you ask? Let’s explore the ways… Read more

Jim No Comments

What does it mean to “mind your business”?

First ImpressionThe “minding” of your business means paying attention to the basics of marketing, sales, financial systems, production, distribution, regulations, efficiencies, the customer experience and more.

You are familiar with the saying that you don’t get a second chance at a first impression.  This applies to customer service. You don’t get a second chance if the first experience of doing business with you fails the customer’s expectations. How do you know what they expect? One way to find out is to ask. You’ll probably be surprised at their answers. Many times they’re not what you imagine or anticipate! Read more

Jim No Comments

Lorraine’s Business Edge Radio Interview

Retro microphoneListen to Lorraine’s Business Edge Radio Interview here.

She talks about what motivated her to start a business and what led to writing her book, Business-Building Referrals.  Topics discussed in the interview include how to build business relationships which are the foundation for generating referrals.  Lorraine also describes her 2 major program offerings, The A-Game and Customer Service Mastery.

Michael Congemi, Business Development Specialist for the Hernando County Chamber of Commerce, conducted the interview. Special thanks to J.R., weekday morning anchor for radio WWJB/WXJB, for his humor and skill.

Click here to listen

Jim No Comments

You Gotta Like Making Muffins!

MuffinsPicSeveral years ago, a colleague and I were having lunch. She shared news that she was quitting her boring job and starting a business. Because she enjoyed making muffins, she was opening a muffin shop where she’d serve coffee and muffins from 6:00 am to 2:00 pm and then enjoy the rest of the day off.

Carla (not her real name) borrowed funds to design and equip her little shop.

Rising at 4:00 am to bake the muffins and make coffee was fun for about 2 weeks, but soon Carla became weary of the early morning rush and preparation to open the doors at 6:00 am. Customers straggled in, and she barely made enough to pay the first month’s rent. The remaining expenses came out of borrowed money and savings. Read more

Jim No Comments

Save Hours Every Week with these 3 Tips

Businessman stop time isolated on white background#1  We all take our Networking efforts seriously and are encouraged to meet with people whom we meet and want to get to know better. These after-networking meetings can be very engaging and beneficial to both parties. They can also be very costly.

To make sure that there’s benefit for both you and the contact with whom you meet, be selective about who you give your time to. I am not suggesting that you stop one-on-ones; just be choosey! Read more

Jim No Comments

Questions To Ask Yourself

questions-to-ask-yourselfHave you ever noticed that while we have many inquiries for our families, friends, co-workers, staff, and neighbors every day, we rarely ask questions of ourselves? It could be that you are taking on other people’s mindsets rather than framing your own. Take a look at the following questions that could help you with a more positive perspective on your day.

What am I prepared to learn today?

Be a constant learner. Just because you are no longer in school doesn’t mean you have to stop being aware of the wider world. A constant pursuit of learning contributes to your overall well-being. Read more

Jim No Comments

Stop The Overwhelm!

overwhelmhelpHave you noticed that most entrepreneurs and business owners seem to be struggling with the thing we call overwhelm? When the overwhelm buttons are pushed, it seems that madness takes over and clear thinking goes out the window!

The feeling of overwhelm takes on many forms. For instance, it can be an excuse for not taking action. Or it can be the easy position to take when asked how things are going and we don’t want to engage. Or perhaps it’s just a chronic and pervasive feeling in the non-stop environment we live in. Read more

Jim No Comments

Where Is Your “A”?

letter-aWe learned early on that excelling was expected. Getting A’s in all subjects meant you were a good student. If you were only average, the next step down was failure. Striving with great motivation meant you would succeed and “be somebody”.

One of the exercises I usually ask my coaching clients to do is the Strengths Finder assessment. The top 5 strengths that are revealed are usually not a big surprise — but they turn out not to be the same strengths that were celebrated by parents and teachers. Read more