Customer Appreciation Day

Today is National Customer Appreciation Day. With that in mind, one thing I’ve noticed recently is that retailers and service providers are routinely demanding feedback on their service. It borders on harassment. Calls, e-mails, texts are bombarding the customer,...

The Cost of Bad Customer Service

By The Numbers 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. Source: American Express Survey, 2011 3 in 5 Americans (59%) would try a new brand or company for a better service experience.  Source:...