What Are You Tolerating?

When I read the statement “Tolerate Nothing” in Thomas Leonard’s article: The Models of the Attraction, I thought how could it be possible to tolerate nothing – no thing. To tolerate nothing seemed to be a tall order. The tolerations referred to by Thomas are those...

I = Integrity

Whenever there is a discussion about Values, Integrity comes up as a fundamental necessity upon which to build a business and the relationships that are so necessary. The meaning of Integrity is described as Honesty, Trust, Keeping Your Word. Since Integrity is such a...

Customer Service… It’s About “Thank You”

We celebrate Customer Service week during the first full week of October. Signed into law by President George Bush in 1992, the focus is employees! “Attention is devoted to recognizing the importance of customer service and to honoring the people who serve and support...

Customer Service….Bah Humbug?

Yes, it’s confirmed. We are still in a recession although recovering. There’s no avoiding that reality. And, if you read recent news features, you will see gloom and doom articles warning us of a bigger recession on its way by the end of 2013! Those who encourage...

Is Your Small Business Thriving?

Why do some businesses thrive and others never make it? This is a question that has haunted me for over 15 years as I’ve coached many business owners from Florida to California. My theory is that thriving  businesses are constantly and consistently engaged with their...

When in Rome…

In Ancient Rome, after he built an arch, the engineer in charge was expected to stand beneath it as the scaffolding was removed. If the arch did not hold, he was the first to know! A great example of keeping ownership where it belongs! In today’s business environment,...