Customer Service Program Curriculum
Ground Rules / Who is the Customer?
- Agreements for our effectiveness
- Customer Identity
What Does the Customer Really Want?
- Customer dissatisfaction ~ the cause
- Customer perception
Personal Role in the Company’s Success
- Definition of Success
Understanding Human Behavior
- Learning Style Inventory
- Emotional Intelligence
To bring to individuals, businesses and business communities the skills, insight and perspective that come from our long experience as business owners and as executives in large enterprises. We succeed in our business only when we help you succeed in yours.
- The Art of Listening
- Effective Communication
Being A Team Member / Player
- Going the Extra Mile
- Being a Player in the Game
Cultivating Customer Loyalty – Personal Responsibility
- Setting Goals
Mastering Difficult Situations
- Handling Complaints
- Behind the Scenes
Estimating Your Quality of Service
- Competitive Advantage
What if…Planning the Future
- BIG Goals
- Vision of Success
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For the best in Business Consulting & Business Coaching in Florida, contact Lane Business Coaching. We serve Brandon, Brooksville, Clearwater, Ft. Lauderdale, Fort Myers, Miami, Spring Hill, St. Petersburg & the Greater Tampa Bay areas.