By The Numbers 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. Source: American Express Survey, 2011 3 in 5 Americans (59%) would try a new brand or company for a
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By The Numbers 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. Source: American Express Survey, 2011 3 in 5 Americans (59%) would try a new brand or company for a
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