Are You Ready to Rock Your Talk?

ROCK YOUR TALK! Find Your Voice and Get your presentation ready for the Spotlight (each session offered twice a day for your convenience!) Session dates:  10/6    10/13    10/ 20   10/27 Select the time that works best for your schedule. (11:30 AM or 4:30 PM) You can...

Q4 Is Here; Finish The Year Strong

Q4 is here. As we head into the final quarter of the year, there’s a lot of hype out there from various coaches, consultants, gurus, trainers and writers. They’re pushing their services to business owners to help us finish the year on a strong note and go into 2020 as...

Blame the Customer

Last week, my daughter and I flew to Vermont to visit my Mom who is experiencing the effects of several mini strokes. She has lost much of her ability to communicate, and her vision is impaired. We ache for her and feel helpless to do much to change her circumstances....

Don’t be the Guy

At a recent networking meeting as the members introduced themselves, an Allstate Insurance agency owner commented that a real estate closing depends on 3 people for it to happen: the mortgage lender, the title person and the insurance agent. Sebastian’s mantra in his...

Customer Satisfaction: Does it Matter?

In “The 10X Rule,” Grant Cardone states that customer acquisition — not customer satisfaction — should be the priority goal for businesses. Really? The idea that bringing in new customers needs to be the primary goal appears to be short sighted. Some years...

Customer Appreciation Day

Today is National Customer Appreciation Day. With that in mind, one thing I’ve noticed recently is that retailers and service providers are routinely demanding feedback on their service. It borders on harassment. Calls, e-mails, texts are bombarding the customer,...