Are You Ready to Rock Your Talk?

ROCK YOUR TALK! Find Your Voice and Get your presentation ready for the Spotlight (each session offered twice a day for your convenience!) Session dates:  10/6    10/13    10/ 20   10/27 Select the time that works best for your schedule. (11:30 AM or 4:30 PM) You can...

Awareness of the Impact of Your Words

Awareness includes mindful communication. Your language patterns reveal your personal truths. As an entrepreneur, business owner or professional, know that your choice of words has a huge impact on what happens in your business. Communication is an “unlearned” skill....

Customer Service… It’s About “Thank You”

We celebrate Customer Service week during the first full week of October. Signed into law by President George Bush in 1992, the focus is employees! “Attention is devoted to recognizing the importance of customer service and to honoring the people who serve and support...

What is Your Work Experience?

What was your first work experience? Not your first job. When I ask this question, the answers range from delivering newspapers, picking vegetables on a neighbor’s farm, babysitting, cleaning out the horse barn for a neighbor, caddying at the local golf course to...

Customer Service….Bah Humbug?

Yes, it’s confirmed. We are still in a recession although recovering. There’s no avoiding that reality. And, if you read recent news features, you will see gloom and doom articles warning us of a bigger recession on its way by the end of 2013! Those who encourage...

Non-Stop Business: How to Generate Sales

Too many small business owners are stuck in the “once and done” style of doing business. You know, make a sale and then find someone else to sell to. One way to get customers to become steady clients is to create and offer them a buying schedule. Marketing...