All experiences are personal. Each of us has our own story about every experience. Have you ever noticed that two people can be in the same situation at the same time, and still tell different stories about the experience? Read more
More On Promises…
In my last blog, our focus was on promises we make to ourselves and how we keep them. Have you ever broken a promise to yourself and let yourself down? Of course you have. When I considered that question some years ago, I realized that I was breaking promises to myself more often than I cared to admit.
I was ready to take better care of my health: I’ll start exercising tomorrow. I was ready to stop working 10 – 12 hours a day: I promise to spend more time with my family and friends. I was ready to get out of debt: I will be smarter about expenditures.
And of course, none of those things actually happened because my intentions and attention were not in alignment. Read more
Stop The Overwhelm!
Have you noticed that most entrepreneurs and business owners seem to be struggling with the thing we call overwhelm? When the overwhelm buttons are pushed, it seems that madness takes over and clear thinking goes out the window!
The feeling of overwhelm takes on many forms. For instance, it can be an excuse for not taking action. Or it can be the easy position to take when asked how things are going and we don’t want to engage. Or perhaps it’s just a chronic and pervasive feeling in the non-stop environment we live in. Read more
Mind Your Business
What does it mean to mind your business?
The “minding” of your business means paying attention to the basics of marketing, sales, financial systems, production, distribution, regulations, efficiencies, the customer experience and more.
The customer experience dictates all the rest. If a customer does not see you as providing value and service, there will most likely not be a second chance for you to connect with that customer. Read more
Good Intentions
Have you noticed that you have great and good intentions? Intentions such as walking every day, exercising, dusting the fan blades in the dining room, cleaning out the garage, unpacking the boxes in the garage from your move 10 years ago, writing a blog (yeah right!), calling your brother, going to the movie everyone is talking about, etc., etc.
If all it took was good intentions, then we’d all be healthy and fit, rich, living in picture perfect homes with a car in the neatly organized garage, published with a huge following and perfect in all ways imaginable. Read more
This Could Save You Hours Every Week!
#1 – This Could Save You Hours Every Week!
Make sure that if you (as an attorney, insurance agent, financial planner, business coach, etc.) offer a complimentary session that you ask the prospect to complete a questionnaire or assessment before you schedule an appointment. “Tire Kickers” are costly. Be selective about who you give your time to. I am not suggesting that you stop giving complimentary sessions, just be choosey. If a prospect will take the time to complete your assessment, then they’re more apt to be interested in doing business with you . The purpose of the complimentary session is to determine if you and the prospect could each benefit from doing business together. Read more
D = Drama
Oh the drama of it all! Watch for it. It comes out on Facebook, Tweets, in conversations. Something happens. For instance, a customer registers a complaint that goods were not delivered quite as speedily as expected. The business owner rants. Perhaps he refunds part or all of the shipping charges. The customer begins to vilify the business owner, “he doesn’t care about his business”, “he isn’t professional.” The business owner reacts to having lost money and blames the customer for being unreasonable. Read more