We celebrate Customer Service week during the first full week of October. Signed into law by President George Bush in 1992, the focus is employees! “Attention is devoted to recognizing the importance of customer service and to honoring the people who serve and support
Read More
What was your first work experience? Not your first job. When I ask this question, the answers range from delivering newspapers, picking vegetables on a neighbor’s farm, babysitting, cleaning out the horse barn for a neighbor, caddying at the local golf course
Read More
Yes, it’s confirmed. We are still in a recession although recovering. There’s no avoiding that reality. And, if you read recent news features, you will see gloom and doom articles warning us of a bigger recession on its way by the end
Read More
Too many small business owners are stuck in the “once and done” style of doing business. You know, make a sale and then find someone else to sell to. One way to get customers to become steady clients is to create and
Read More
Would you consider yourself to be a Networking Ninja? The Ninja Networker Developing some of the qualities of a Ninja would greatly enhance your Networking toolkit.
Why do some businesses thrive and others never make it? This is a question that has haunted me for over 15 years as I’ve coached many business owners from Florida to California. My theory is that thriving businesses are constantly and consistently
Read More
Just this morning I learned (again) that most people are not comfortable introducing themselves and their business. It is so important to have this mastered. It is so basic! How can a business owner expect the other small business owners in the
Read More
In Ancient Rome, after he built an arch, the engineer in charge was expected to stand beneath it as the scaffolding was removed. If the arch did not hold, he was the first to know! A great example of keeping ownership where
Read More
Savvy Business Networkers “Get It” According to Barbra Streisand, “People who need people…are the luckiest people in the world.” This is not a new story – or song. Since the dawn of time, people have needed people to survive. The creation of
Read More
“What do you Do?” …is likely the most common question asked at networking meetings. When someone asks you that question, how do you respond? How to introduce yourself is key. Is your answer concise and memorable, or do you find yourself tripping
Read More