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Awareness of the Impact of Your Words

Words_Ofta_1Awareness includes mindful communication. Your language patterns reveal your personal truths. As an entrepreneur, business owner or professional, know that your choice of words has a huge impact on what happens in your business.

Communication is an “unlearned” skill. We just pick it up as we grow. Based on the patterns and models we hear and experience around us, we develop our own style of communication and language use. But real awareness andconscioususe of language as a communication tool is critical for developing business relationships. Read more

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What is Your Work Experience?

What was your first work experience?

Not your first job. When I ask this question, the answers range from delivering newspapers, picking vegetables on a neighbor’s farm, babysitting, cleaning out the horse barn for a neighbor, caddying at the local golf course to picking berries in the garden.

My first work experience was when I was 10 years old. My Mom had gone back to work as a nurse and had said (or what I heard her say) that her return to work was because we needed the money. I thought that if I could contribute to the family budget, my mom would not have to work. I knew that my getting a job was out of the question because of my age. Read more

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Customer Service….Bah Humbug?

Yes, it’s confirmed. We are still in a recession although recovering. There’s no avoiding that reality. And, if you read recent news features, you will see gloom and doom articles warning us of a bigger recession on its way by the end of 2013! Those who encourage business owners to get “back to basics” are loudly shouting that attention to the delivery of excellent customer service will help to keep you in business. There’s been a recent flood of articles relating to customer service in the Harvard Business Review, Fast Company, Inc., and too many books to list. The torrent of words to raise service awareness promises increased sales, customer loyalty, increased productivity and greater job satisfaction. This information is not new! When has customer service not mattered? Don’t we all know that without loyal customers, businesses will find themselves with no business? Read more

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Non-Stop Business: How to Generate Sales

Too many small business owners are stuck in the “once and done” style of doing business. You know, make a sale and then find someone else to sell to.

One way to get customers to become steady clients is to create and offer them a buying schedule. Marketing professionals call this “till forbid”. This is an on-going buying arrangement in which the seller keeps sending product or providing service till told to stop. Read more