Q4 is here. As we head into the final quarter of the year, there’s a lot of hype out there from various coaches, consultants, gurus, trainers and writers. They’re pushing their services to business owners to help us finish the year on
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Last week, my daughter and I flew to Vermont to visit my Mom who is experiencing the effects of several mini strokes. She has lost much of her ability to communicate, and her vision is impaired. We ache for her and feel
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At a recent networking meeting as the members introduced themselves, an Allstate Insurance agency owner commented that a real estate closing depends on 3 people for it to happen: the mortgage lender, the title person and the insurance agent. Sebastian’s mantra in
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In “The 10X Rule,” Grant Cardone states that customer acquisition — not customer satisfaction — should be the priority goal for businesses. Really? The idea that bringing in new customers needs to be the primary goal appears to be short sighted. Some
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Today is National Customer Appreciation Day. With that in mind, one thing I’ve noticed recently is that retailers and service providers are routinely demanding feedback on their service. It borders on harassment. Calls, e-mails, texts are bombarding the customer, asking that they
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By The Numbers 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. Source: American Express Survey, 2011 3 in 5 Americans (59%) would try a new brand or company for a
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